Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies we reference here, apply to your access to and use of baltimorepaintpros.com and any related site that links to these Terms (the "Website"). Please review them carefully, because they affect your legal rights.
By using the Website, you agree to be bound by these Terms. If you do not accept them, do not use the Website. We may update these Terms or limit access at any time, with or without notice. Your continued use means you accept the revised version. The Website is intended for users in the United States and its territories. You confirm that you are of legal age and meet these location requirements.
Our Privacy Policy describes how we collect and use personal information and is part of these Terms. By using the Website, you acknowledge that you have read the Privacy Policy and agree to it.
These Terms include a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that lets homeowners and consumers in Baltimore, MD and nearby areas submit requests for residential and commercial painting services, including interior painting, exterior painting, cabinet refinishing, drywall repair, and related home improvement work ("Painting Services").
We do not:
- Promise specific results beyond what appears in the applicable service agreement.
- Guarantee that every service fully complies with all local Baltimore or Maryland requirements without independent review.
- Endorse or employ subcontractors who are not directly affiliated with Baltimore Paint Pros.
Using the Website gives you:
- Access to tools that connect you with Baltimore Paint Pros for estimates and painting services.
- Information about painting services available across Baltimore, MD and surrounding communities.
All use is at your own risk.
2. Form Submission and Contact Consent
When you submit a form on our Website, you consent to our use of your information as described in the Privacy Policy. You also expressly agree to be contacted by Baltimore Paint Pros through:
- Phone (including autodialed or prerecorded calls)
- Text message
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You can opt out by following the instructions provided.
You agree that:
- The information you provide is accurate and truthful.
- We may monitor or record calls for quality assurance.
3. Eligibility and Authority
You may use the Website only if you can enter into a binding contract and satisfy these requirements:
- Be at least 18 years old.
- Be located in the United States or its territories.
- Not be prohibited from using the Website under applicable law.
If you agree to these Terms on behalf of a business, you represent that you have authority to bind that business.
4. License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on your personal devices. All rights not expressly granted are reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete, harass, or carry out unlawful activity.
- Scrape, hack, or overload the Website.
- Collect user information for unsolicited outreach.
- Misrepresent who you are or what you need.
- Copy, monitor, frame, or alter content without permission.
- Reverse engineer or remove security protections.
We may suspend or end access at any time without notice.
6. User Content and Feedback
You may submit content such as feedback, messages, and reviews about our Baltimore painting services. You keep ownership of your content, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent that:
- You own the content or have the right to submit it.
- It does not violate any law or the rights of others.
- Reviews and testimonials are truthful and reflect real experiences with Baltimore Paint Pros.
We may use feedback freely and without any obligation to you.
7. Links and Third-Party Sites
Any links to outside websites are provided for convenience only. We are not responsible for their content, policies, or practices. Your use of those sites is governed by their own terms.
8. No Guarantee of Specific Results
Baltimore Paint Pros works to provide high-quality painting services throughout Baltimore, MD, but we do not promise specific results beyond what is stated in the individual service contract. Screen colors may differ from the finished paint color. We recommend in-person color consultations and sample applications before you commit to a full project.
9. Service Estimates and Pricing
Estimates provided through the Website or during in-person consultations are based on the information available at the time and remain valid for 30 days unless stated otherwise. Final pricing may change based on:
- Actual surface conditions found during preparation
- Scope changes requested by the customer
- Unexpected structural issues
- Material price changes
Any pricing changes will be shared and approved before work continues.
10. Disputes with Third Parties and Release
If Baltimore Paint Pros uses subcontractors or third-party suppliers for any part of your project, disputes involving those parties are between you and the relevant party. To the extent permitted by law, you release Baltimore Paint Pros from claims connected to those disputes.
Maryland residents may have additional rights under state consumer protection laws.
11. Intentional False Information
Submitting false contact, address, or property details may create legal liability. You agree to indemnify Baltimore Paint Pros for losses or damages caused by false information submitted through the Website.
12. Proprietary Rights
All Website content, including trademarks, logos, service marks, photos of completed projects, and copyrighted material, belongs to Baltimore Paint Pros or its licensors. Your use of the Website does not transfer any ownership rights to you.
13. Reliance on Information
Website content, including project galleries, color guides, and service descriptions, may be outdated, incomplete, or inaccurate. We do not guarantee that it is complete or correct. Actual results can vary based on property conditions, weather, and other factors specific to Baltimore-area homes and businesses.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access at any time. Some provisions continue after termination, including disclaimers, arbitration, and limitation of liability.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy of color representations or project outcome depictions
Use is at your own risk.
16. Limitation of Liability
To the fullest extent allowed by Maryland law:
- Baltimore Paint Pros is not liable for indirect, incidental, or consequential damages.
- Total liability is limited to $100 or the amount you paid us, whichever is greater.
Some jurisdictions, including Maryland, may not allow certain limits.
17. Indemnification
You agree to defend, indemnify, and hold Baltimore Paint Pros harmless from claims arising from your:
- Breach of these Terms
- Content submissions
- Misuse of the Website
- Providing inaccurate property or contact information
18. DMCA and Infringement Notices
Send infringement claims to:
DMCA Agent — Baltimore Paint Pros
Baltimore, MD
Include:
- Description of the work and its location
- Contact information
- Statement of authorization
False claims may result in liability.
19. Electronic Communications
You agree to receive communications electronically through email or Website postings. Those communications satisfy any legal requirement for written notice.
20. Dispute Resolution and Arbitration
Disputes are subject to binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Baltimore, Maryland
- Claims ≤ $10,000 may be resolved by written submission.
- No class actions or jury trials allowed.
- The arbitrator's decision is final and binding.
Nothing in this section prevents you from filing a complaint with the Maryland Office of the Attorney General, Consumer Protection Division.
21. Choice of Law and Venue
These Terms are governed by Maryland law.
Non-arbitrable disputes must be brought in state or federal courts in Baltimore, Maryland.
22. International Use
The Website is operated from Baltimore, MD, United States. If you access it outside the United States, you do so at your own risk and must follow any local laws that apply to you.
23. Force Majeure
Baltimore Paint Pros is not responsible for delays caused by events outside our control, including but not limited to:
- Severe weather conditions common to the Baltimore/Chesapeake Bay region
- Natural disasters
- Supply chain disruptions
- Government orders or restrictions
- Labor shortages
- Power failures
24. Maryland Consumer Notice
Maryland consumers may contact the Maryland Office of the Attorney General, Consumer Protection Division at:
200 St. Paul Place
Baltimore, MD 21202
Phone: (410) 528-8662
Toll-free: (888) 743-0023
25. Home Improvement Registration
Baltimore Paint Pros keeps all registrations and licenses required by the Maryland Home Improvement Commission (MHIC). Maryland law requires contractors who perform home improvement work to be registered with MHIC. You can verify our registration status by contacting MHIC at (410) 230-6309.
26. Statute of Limitations
Claims related to the Website must be filed within one year unless Maryland law requires a different period.
27. Severability, Waiver, and Entire Agreement
If any provision is found invalid, the remaining provisions stay in effect.
Headings are included for convenience only.
These Terms and the Privacy Policy make up the complete agreement between you and Baltimore Paint Pros about Website use.
28. Miscellaneous
No joint venture, partnership, or employment relationship is created through use of the Website.
Third parties have no rights under these Terms.
These Terms are written in English, and the English version controls if any translation conflicts with it.
29. Contact
If you have questions about these Terms and Conditions, contact Baltimore Paint Pros:
Baltimore Paint Pros
Baltimore, MD
Phone: Contact us through our Website
Email: Available through our contact form
All rights reserved. © 2025 Baltimore Paint Pros
